Any goods found to be faulty can be returned immediately for a full credit. Items ordered by mistake or found to be unsuitable may also be returned and the cost of the goods will be refunded only. If you return the product to us without proof of purchase, your statutory rights are not affected. Please complete the returns form provided with your order.
Please note returns will only be accepted up to 28 days after purchase and will not be accepted or processed without a return authorization number. To obtain a return authorization number you must contact Rope Source by email: [email protected]
Returns can take up to 7 working days to be processed once it has arrived at the warehouse. Any refunds or credits can only be made once we have received the goods and they have been processed. Please bear with us while we do this.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with ‘proof of delivery’. Rope Source will not be liable for items lost or damaged in transit.
Customers are responsible for the delivery costs of returning goods for replacement/refund that are not faulty.
When an item is returned to be replaced or refunded that is not faulty, the goods must be in their original salable condition in all orignal packaging, boxes and packing materials complete with any documentation provided by the manufacturer.
We regret that we cannot accept returns for cut lengths of rope and other bespoke orders.
Customers can now return faulty and incorrect items to us via Royal Mail tracked returns with pre authorized use only here https://www.royalmail.com/returns. Please note this service is for the return of incorrect items, items sent in error and faulty items received only. It is not for returning unwanted items and items ordered in error. Such items must be returned at the customer’s expense. Please select Rope Source Limited from the list of retailers and fill in the required fields. This use of this service must be authorised in advance and a returns authorization number must be obtained first by contacting [email protected]
Download our returns form here
Unit 18 Morris Green Business Park